Our lead time (time to make your personalized item) is approximately 2 weeks, Before Shipping, on most items. Outdoor cedar signs over 11 inches tall, have a lead time of approximately 4 weeks, Before Shipping.
***IF YOU NEED YOUR ITEM BY A SPECIFIC DATE, PLEASE CONTACT US PRIOR TO ORDERING TO BE SURE WE CAN ACCOMMODATE YOU***
***These lead/production times are always approximate time frames and can lengthen/shorten due to the large variety of items we make and the number of orders already being worked on, at the time of order placement.***
SHIPPING TO U.S. ADDRESSES: We do use USPS Priority Shipping, but please allow up to 5 business days, depending on destination, for arrival. We cannot be responsible for delays in transit with the post office (or FedEx if applicable). If you have a specific time frame for delivery, please contact us immediately to make sure we can ship accordingly for that time frame. Delivery dates with any shipping carrier, unfortunately, cannot be absolutely guaranteed.
SHIPPING INTERNATIONALLY (all ship to addresses outside of United States): Please Allow up to 5 full weeks for your item to arrive, as there may be customs delays and/or transit delays with postal service that we are unable to control. Your item will probably arrive well before that time frame, but we must allow the full time frame before our postal service will consider a package lost, and allow us to file a claim. We will use USPS International mailing and/or Fedex, but tracking is not guaranteed once the package leaves the U.S. We are not responsible for any problems, delays, damages, hold ups or fees/taxes, VAT, incurred due to issues with Customs or postal services outside the U.S. BUYER must be prepared to pay any customs/taxes/VAT/duties, etc. fees per the destination's country. We do not pay or credit for any of these fees, as they are only payable by the recipient/buyer. We do not issue refunds/replacements on internationally shipped orders, due to postal service/customs delays or charges. If an item sent internationally is returned to us due to the buyer not paying their country's custom fees, taxes, VAT, duties fees, etc., no refund will be issued. If buyer pays for shipping as second time, we will be happy to re-send your order to you promptly.
Please make sure that the address on your order is the address where you want the item shipped to. We are not responsible for shipping to any address other than that on your order.
Customer Service is our Top Priority. If you have any problem with your order, please contact us so we can help you.
For our customized and/or personalized items, we do not refund or do exchanges, unless there was an error on our part. If the buyer has made a mistake, we cannot issue a refund or an exchange. At the shop's discretion, depending on the total price of the materials used, we may offer the buyer a discount on a replacement. This is solely at our shop's discretion. We do not refund for any missed special occasions/holidays, due to USPS/FedEx delays/issues with shipping.
For Non-Personalized, Non-Customized items, we will refund the amount of the item, upon return of the item in un-damaged/un-used condition, same condition as it was shipped by us. Shipping charges will not be refunded and the return shipping must have tracking and insurance, and must be paid by the buyer. Return must be authorized by us, via email, prior to customer returning item for a refund. We will not accept any return without prior communication and packages will be marked "refused."
We do not refund or replace any item after 30 days, from the date of delivery. This covers all items in our shop, whether personalized or not.
NON-REFUNDABLE Deposit for all personalized and/or customized items:
If you cancel the order before production/cutting has begun, we will issue a 50% refund of the item price (this is considered the non-refundable deposit to cover our time spent designing the item) . We begin designing each item 3 days after order is placed (Rush Orders are Designed Same Date as Order). If you need to cancel, it must be done within 3 calendar days of order date, or this Non-Refundable deposit policy will apply. If your order is a Rush Production Order, Cancellation notice must be given to us within 24 hours of purchase, as we begin Designing Rush Orders Same Day (50% NON-REFUNDABLE Deposit applies).
ONCE THE ITEM HAS BEGUN CUTTING/CARVING, NO REFUNDS WILL BE GIVEN.
Any damage due to customer handling Non-Refundable, and replacement will only be done at customer's cost.
Characteristics of raw natural wood, including knots and grain patterns, grain pattern cracks, color shade and finished stain variances, all add to the beauty of all of our items, and are not considered defects, but will differ from piece to piece, making everything we create an Original. We cannot issue refunds for the reason of wood grain, knots, texture, surface grain pattern cracks, grain patterns, color variances, etc. We cannot guarantee any of our signs that are listed as for indoor/under cover use, when they are exposed to direct weather (outdoors) elements.